Call Agent – Jobs in Kenya

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Job Opportunity: Call Agent vacancy at A-Plus Capital Limited.
Call Agent Vacancy:
A-Plus Capital ltd is a microfinance in the finance industry. A vibrant, confident & disciplined person is needed to fill the role of a call agent at our Kiambu Office.
Brief job summary:
• Making outbound calls to follow up on delayed payments on assigned accounts
• Receiving inbound calls to customers in regards to delayed payments.
• Updating accounts progress on a daily basis
• Plan course of action to recover owed money
• Negotiate repayment plans with clients.
• Handle client questions or complaints
The ideal candidate should have great interpersonal skills & communication skills particularly in negotiation & persuasion. Possession of basic skills in excel spreadsheets shall be and added advantage. Experience in telesales or tele collections may be an added advantage.

 



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