Customer Experience Manager – Jobs in Kenya

Job Expired


Customer Experience Manager , Username Investment Limited.

Job Description
To provide and promote First Class Customer Experience throughout the company by managing the customer experience team and making sure that service standards are being met.
To provide superb customer experience by leading and motivating the customer experience team and creating customer satisfaction goals.
Develop and implement customer experience policies, procedures and SLA’s
Supervising the daily operations of the customer service department



Requirements:
Bachelor’s Degree in related field required and from a recognized institution.
Competence in the use of varied computer systems
4 years working experience with at least 2 years in a Customer Service Management or Team Leader Position.
Proficiency in Microsoft Office (Excel, MS Word, PowerPoint mandatory)
Expertise in strategic management, project planning and budgeting, implementation as well as monitoring and evaluation.
Excellent leadership and interpersonal skills.

Salary Scale
Kshs. 105,000 – Kshs. 150,000





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