Customer Project Manager – Philips

Job Expired


Customer Project Manager

Philips
Nairobi, Kenya
Full–time
Job Title Customer Project Manager Job Description In this role, you have the opportunity to Coordinate, lead and motivate a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided Project Manager or point(s) of contact. You are responsible for • MATC solutions expert • May be required to work with the applicable Sales, Clinical, and Technical teams in the pre-sales phase to determine the best solution for a particular customer to assure the feasibility of the technical solution and how it will meet customer expectation • Partnering with the Account Manager and Business Manager to establish and communicate the delivery timeline for each order and work with end customers, as appropriate • Confirming configuration and delivery address in customer’s purchase order/quote is in alignment with MP1; as well as, ensuring order integrity is maintained • Ensure site readiness and adherence to project timeline Identify and communicate project issues/risks • Hosting meetings with the sales and service team to ensure project and order details are aligned and project updates are communicated • Ensure all resources and order details are properly identified and aligned for flawless execution • Scheduling all material with Philips Order Management / factories and third-party vendors, revises as needed • Monitoring all deliveries (factory and third party) to ensure they are on schedule • Ensure all material is delivered including back-orders • Maintaining all delivery schedules, commentary, meeting documentation, and issues in Salesforce PSA Tool and PM Dashboard • Working with Customer Service to schedule installation resources and third-party brokers to schedule removal of trade-in equipment • Ensure all shipments from distribution center to site are done in a timely manner, and Field Service Engineer’s (FSEs) are notified and material is received and installed • Managing order backlog to meet revenue targets and minimize inventory • Determining sign-off needs and obtain required project sign-off documentation to support invoicing and revenue recognition • Other duties as assigned You are a part of Reporting to the Director, Supply Chain Africa, you will be a member of the commercial team with a variety of both internal and external stakeholders. To succeed in this role, you should have the following skills and experience • Bachelor’s degree, required • At least 3 years demonstrated Project Management experience • PMP Certification – bonus, but not required • Effectively manage multiple projects concurrently with varying complexities • Working knowledge of networking, interfacing, and systems within a Healthcare Environment is preferred (i.e. Healthcare IT, EMR, Patient Monitoring). • Influence engagement of project resources/stakeholders. • Ability to work cohesively and effectively across teams, departments, and businesses at all levels of an organization • Able to make decisions using sound judgment, operate independently, and take initiative, pro-actively where possible • Proven track record in building and maintaining customer relationships. Ability to diffuse tense situations • Attention to detail, ability to multi-task and work in a fast-paced environment • Self-motivated and self-directed. Normally receives little instruction on day-to-day work and general instructions on new assignments. Able to work under deadlines and time constraints. • Willing to flex hours depending on the time zones supporting • Advanced Proficiency in Microsoft office suite including Word, Excel, Outlook, PowerPoint, and Teams. • Strong collaboration and listening skills; paired with clear and concise communication skills • Strong interpersonal skills with the ability to interact professionally with customers, Philips management, peers, and non-team members • Presentation skills and ability to speak in front of a medium-sized audience as well as facilitate a customer meeting • Effective analytical, troubleshooting, problem-solving, critical thinking, organization, project management, and priority setting skills


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