Customer Service /Digital & IT Officer – Jobs in Kenya

Job Expired


COMPANY: Kimisitu Investment Co. PLC

JOB TITLE: Customer Service /Digital & IT Officer

REPORTING TO: Sales Manager

POSITION LOCATION: Nairobi

PURPOSE OF THE JOB:

The job holder will be responsible for providing Customer Care and IT support to the Kimisitu Investment Co. PLC office and ensuring effective co­ordination of customer service /IT functions as well as social media marketing as required for effective operation of the business and creating awareness to targeted investors.

MAIN DUTIES AND RESPONSIBILITIES:

Customer Service

Communicate courteously with customers by telephone, email, letter and face-to-face, social media, bulk texts, bulk emails, surveys etc
Respond to customers queries/complaints on phone/ Email and any other communication channel within minimal timings
Ensure that processes and procedures are adhered to in the documentation.
Shareholders register management including shares transfers, updating bank details, dividends payments communication, issue of shares certificates etc. To assist clients to purchase company shares and products.
Handles clients’ issues on allocation of plots or any other disputes arising
Preparation and submission of timely reports as and when they are required by the respective department(s).
Pitch ideas for improving customer care and make recommendations to management to improve customer experience
Accurately and efficiently address any issues or disputes with customers.
IT Support Role



Installing and configuring computer hardware and software, systems, networks, printers and scanners
Troubleshoot system and network problems, diagnosing and solving hardware or software faults and resolve problems (repair or replace parts, debugging etc.)
Logging customer/employee queries and responding within agreed time limits to call-outs
Analyzing call logs to spot trends and underlying issues; logging and processing support calls
Planning and undertaking scheduled maintenance of the machines and server and upgrades
Set up new users’ accounts and profiles and deal with password issues
Coordinating with software and/or hardware vendors to ensure resolution of issues raised by users
Ensuring that computer equipment procured meets the required specifications
Conduct regular system audits. Prepare and share regular reports with management.
Obtaining replacement or specialist components, fixtures or fittings
Maintaining records of software and/or hardware licenses and records/logs of repairs and fixes and maintenance schedule.
Ensure security of data, machines, through access controls, backups and firewalls
Provide user and technical support including staff training, security, confidentiality and integrity of information and ICT infrastructure.
Conduct electrical safety checks on computer equipment.
Data backup roles
Client contacts list management and safety
Digital Marketing Responsibilities



 



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