We are looking to recruit a Head Waiter(ess) for one of our Camps in the Mara. The suitable candidate will be required to be in contact with clients during their dining experience; therefore, he/she will be expected to be polite, friendly and hospitable when welcoming guests into the dining room and during the service of the meals. He/she will be required to be professional but relaxed, smart and presentable, to be punctual, to anticipate the preparation and serve guests promptly.
He/she will work as a team member, provide polite and efficient service at all times, in order to maintain the exceptional standard of service and quality that is required and coordinate the food service activities in the dining area.
Duties & Responsibilities
Greeting and welcoming guests in a polite, courteous and friendly manner
Explain how various menu items are prepared, describing ingredients and cooking methods.
Process guest orders to ensure that all items are prepared properly and on a timely basis
Staying attentive to guests needs to ensure they are satisfied with the food and service
Following health protocols with regards to the handling of food
Serve & Clear dishes, making sure the crockery is clean & polished before use
Present, open, and pour wine when serving guests.
Assist with stocking, removing, and resetting dishes and silverware between courses.
Fill in the daily bar consumption sheet
Carry out weekly bar stock take
Carry out inventory of cutlery, crockery, glassware, equipment at regular intervals.
Ensure the team demonstrates the highest standards of guest care.
Train new staff, making sure they are familiar with restaurant policies and practices
Assist in any other duties assigned by the management.
Qualifications, Skills and Qualities
Formal training in food and beverage Service.
Minimum 5 years’ experience with 2 years’ supervisory skills in a fine dining establishment.
Basic food and beverage knowledge.
Food handlers certificate
Right work attitude and flexibility.
Ability to work with people from different nationalities and cultural backgrounds
Strong social skills, should be a team player and willing to learn.
Strong written and verbal communication skills.
Strong organizational skills.
Experience working in a 4 or 5-star environment.
Excellent customer service skills, an outgoing personality, and the ability to successfully listen to and respond to customers
Team leadership skills; can take an active role in training and leading teams of waiters/waitresses, effectively coordinating and communicating with staff members
Conflict resolution skills; can respond to customer complaints and resolve conflicts between wait staff, restaurant personnel, and diners
Time management; can manage schedules and staffing
- Job Application Details How to Apply Send your cover letter, updated Curriculum Vitae, academic certificates and recommendation letters in a merged PDF format to [email protected]