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VACANCY: HOUSEKEEPER SUPERVISOR Our client, a privately owned hotel and a leader in the hospitality industry in Mogadishu – Somalia is seeking an engaging and courteous Barista. The hotel is located near the Aden Adde International Airport. Rated amongst the best hotels in Mogadishu, it offers luxury accommodation, an excellent restaurant, a modern gym and conference facilities. Purpose of the Role: The position will report functionally to the Hotel Manager. You will oversee and coordinate activities of room attendants and public area cleaners and floor staff. You assist in the day to day operations of all housekeeping and laundry functions. You participate in and enforcing quality assurance for the housekeeping department and take on cost reduction measures. Key Responsibilities:  Assigns team members their duties and ensures conformance to prescribed standards of cleanliness through practical training  Maintains clear and efficient communication and coordination with the front office heads and other departments of the hotel  Schedules cleaning for lobby or lounge areas, public restrooms, telephone areas, outdoor restaurant, hallways and entrances  Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks  Schedules cleaning of all meeting rooms after a completed function  Manages inventories of cleaning supplies & linen stock to ensure adequate supplies always  Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments  Investigates concerns regarding housekeeping service and equipment, and takes corrective action very fast  Provides support to the Hotel Management in all areas of Housekeeping operations, such as staff training, coaching and also enforces to the hotels standard operating procedures(SOP)  Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping team  Advises management and front office heads & admitting personnel of rooms ready for occupancy  Confirms all housekeeping staff members have arrived or find substitutes for absent employees  Attends to guest complaints promptly and takes service recovery measures in time  Performs other duties that may be assigned Requirements for the position:  A relevant diploma certificate or equivalent;  5 years relevant work experience; Computer literate.
ompetencies:  Excellent organizational and time management skills;  Ability to multi-task and solve problems quickly;  Strong customer service and communication skills;  Able to work in a team;  Possess good interpersonal skills and ability to interact with all stakeholders in a multicultural environment;  Flexibility to work various shifts.

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