Job Expired


Position Summary

Responsible for offering 1st line support and technical assistance to users of software applications, hardware, network and other ICT related challenges. Document and troubleshoot presented ICT problems through analytic tests then assign unresolved issues to the relevant ICT staff for further follow up and resolution.

Main Duties
Responding to user queries through chat, email, or phone
Assist in training users and new staff on troubleshooting and diagnosing ICT problems
Assist in writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with software applications, hardware, networks and other ICT systems
Making follow ups with users to ensure full resolution of issues
Requesting and documenting user feedback and/or monitoring calls and other methods of correspondence to improve ICT support services and training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for users to make changes and fix problems

Required Qualifications for the Position

Relevant Diploma in Computer Science
Over 2 years working experience in ICT technical support in a busy environment preferably in the hospitality industry
Certification in ICT equipment repair and maintenance, network or software applications support/maintenance would be an added advantage

More Information

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One Comment

  1. Jennifer Author

    I am a diploma holder in Information Communication Technology. Have experience from Kenyatta National Hospital where I worked as an attachee and Civil Aviation Authority as an Intern both in ICT Departments


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