Office Administrator/ Customer Service Job – Jobs in Kenya

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Office Administrator/ Customer Service Job

Inceptor Kenya
Nairobi, Kenya
ABOUT US Inceptor Kenya: We are an Innovation Centre offering Tech-Solutions & Training in Kenya. Inceptor helps businesses around the world to build skilled professional team quickly and cost-effectively through management of tech-solutions for companies in need of these talents to fulfil their growth needs. Our Goal is solving the global tech-talent shortage by identifying the untapped brilliant talents; exposing them to learning opportunities at an elite level and placing them to work with partner companies looking for these talents as part of their team. What We Do • Tech Solutions: We offer Tech Services including; Software & Mobile App Development, Cyber security, Graphic Design, Digital Marketing, Payment Integration, Networking, Computer & Mobile Repair Services. • Training: We offer one on one hands-on skills training in tech courses to equip you with tech skills aiming at building an eclectic community of developers, innovators and digital entrepreneurs. • Placement After the training, we place our trainees for incubation and acceleration programs, and recommend them for job/internship placement or guide them to online work. • Mentorship: We offer free mentorship support for developers, innovators, digital entrepreneurs and freelancing through a network of mentors, investors and business coaches. JOB RESPONSIBILITIES Administrative • Design and implement company policies that promote a healthy work environment • Monitor and report HR metrics to the Leadership team • Coordinate our Performance Management process • Coach and develop management in line with our talent philosophy IT Support • Provides IT supports training and orientation for new technology users. • Walk clients/ staff through solutions to solve problems. Demonstrates great customer service skills, listens carefully, and exercises patience. • Documents daily tasks. Training, and support sessions to inform the department and organization better regarding IT support needs. • Maintains records of hardware and software inventory. • Maintain essential operations including Training and Tech Services • Enable faster and smarter business operations • Partner with internal and external partners to communicate project status, activities and achievements. REQUIRED QUALIFICATION • Diploma or a degree in Information Technology or any other Business other related field • At least Experience of 1 years in the same field preferably in the education sector • At least 1+ years of Proven work experience as a Administrative Operations • Aged 25-35 years • Excellent communication skills • Demonstrate analytical thinking and quick problem solution skills. • Experience with Help desk solutions will be an added advantage 

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