Team Leader BPO – DPDHL

Job Expired


Team Leader BPO

DPDHL
Nairobi, Kenya
Full–time
Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Connecting People. Improving Lives. Currently we are looking for an ambitious and energeticTeam Leader BPOin– DGF Kenya, Nairobitosupport in developing and implementing business process improvements with the primaryobjective of reducing cost and increasing efficiency in line with business strategy and objectives,corporate guidelines and policies. If this sounds like something you would like to do, please read on and apply only if you meet theessential knowledge, skills & experience. IN THIS JOB YOU WILL: • Drive monitoring and compliance of set KPIs by Global. • Monitor subcontractor/supplier performance and suggests improvement steps. • Prioritize and manage the allocation of appropriate resources on Internal Audit • Requirements. • Plan, coordinate and train initiative champions on the journey of embedding First Choice in the organization as well as providing local application support and systems training. • Drive a culture of quality, process excellence and continuous improvement. • Support in ensuring project portfolio management and alignment of country projects/initiatives/cross functions. • Support in driving performance and process improvement/First Choice programs, Business Process Optimization. • Manage the allocation of appropriate resources and commitment of staff within BPO, identify training needs and opportunities to develop a highly skilled team. • Supports the running and implementation of DHL with select customers. YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS: The ideal candidate will be reporting to the Head of IT/BPO East Africa and will ideally have the following skills and attributes: • At least 3-5 years relevant experience. • Logistics business background, product and Operations know-how • Good communication, collaboration, analytical and administrative skills • Good organizational skills to manage multiple projects/deadline • Project management and strong working knowledge of DGF operational platforms • Experience in leading meetings and facilitating training • Strong coaching and people development skills • Knowledge in Quality and QEHS management system • In depth knowledge of product and related processes • Innovative and results orientated • Strong leadership, coaching and people skills • Masters the change management process YOU’LL BE REWARDED IN MANY WAYS, SUCH AS: • Unique international strong brand spirit of DHL • Strong team with interaction with people from all over the world • Flexible working hourswith the possibility of occasionally working from home upon agreement • Possible further career development • Competitive salary DHL Global Forwarding will only hire those who are legally authorized to work inKenya. This is not a position for whichvisa sponsorship can be provided. Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. .html OurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy2025. We aspire to become the undisputed leader in our industry,when people think of forwarding; we want them to think DGFbecause we have: • Thelargest global networkwith more than 30,000 passionate employees • The mostefficient processesandfastest response times • Thebest solutionsandbest customer service Our Vision:The Logistics Company for the World. Our Mission:Excellence. Simply Delivered. Our Purpose:Connecting People, improving lives. Our Values:Respect & Results Our Goals:Employer, Provider, and Investment of Choice, Living Responsibili


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