TECHNICAL SUPPORT – Jobs in Kenya

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TECHNICAL SUPPORT (FINANCIAL INSTITUTION) – NAIROBI

REPORTING TO: Lead, Tech Support
LOCATION: Nairobi, with occasional local travel required.

Our client is a market leader in unsecured working capital solutions with a significant presence across multiple African countries.
The role’s purpose is to provide support to the business operations through ICT by providing standards, skills, experience & guidance in implementing the most efficient technology to achieve the company vision & mission.

DUTIES AND RESPONSIBILITIES

. Provide both onsite and remote technical & end user support.
. Assist in managing the call center dialer system, Asterisk based.
. Troubleshooting of any hardware issues, repairs & where need be replacement of any faulty hardware e.g. laptops, laptop batteries, phones, printers for different business departments.
. Schedule branch visits.
. Software installation like antivirus & troubleshooting for the entire business unit.



MINIMUM REQUIREMENTS AND EXPERIENCE

. Degree in Information Technology, Computer Science or related field.
. At least 4 (Four) years’ working experience in a busy IT environment.
. Strong networking skills, hardware and software trouble shooting skills.
. Strong written and verbal communication skills.
. Excellent critical thinking skills.
. Ability to perform multiple tasks simultaneously, employing effective time management and organizational skills.
. Ability to work independently and as a team to meet deadlines, goals and objectives.



MONTHLY GROSS SALARY: Ksh. 50,000



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